Legal
Privacy Policy
This Privacy Policy explains how Distinct Intelligence LLC ("Distinct Intelligence," "we," "us," or "our") collects, uses, and protects information in connection with the Infinity Concierge product (the "Service"). We built Infinity Concierge around a simple principle: a guest's conversation belongs to the property they're staying with, not to us — and our data practices are designed around that.
01
Who This Policy Covers
Infinity Concierge is offered to hospitality properties ("Client," "you," or "your"), who use it to communicate with their guests ("Guests") over WhatsApp, SMS, and a web-based chat widget. This policy describes how Distinct Intelligence handles information that passes through the Service.
Distinct Intelligence's direct relationship is with the Client. If a Client enables a feature described below — such as opted-in conversation storage — the Client is responsible for providing its Guests with any additional notice or consent required under applicable law for that Client's own use of the feature.
02
Information We Collect
We may process the following categories of information in connection with the Service:
- Guest conversation content — messages exchanged between Guests and Infinity Concierge across WhatsApp, SMS, and the web widget.
- Client configuration data — the knowledge base content, settings, and preferences a Client provides to configure how the concierge responds.
- Application diagnostic information — technical data such as response times, error logs, uptime, and system performance metrics, generated by the operation of the Service itself.
- Account information — names, email addresses, and login credentials for Client staff who access the Infinity Concierge admin tools.
03
How We Handle Guest Conversations
By default, Guest conversation content is not stored. It is processed only as needed to generate a real-time response and is not retained by Distinct Intelligence for any purpose once the conversation ends.
If a Client explicitly opts in to enable conversation storage — for example, to power that Client's own analytics dashboards or internal reporting tools — conversation data is retained and made available to that Client according to the settings the Client selects. This storage is off by default, scoped to the Client who requested it, and used solely to give that Client visibility into its own guest interactions. We do not enable this feature, and we do not access or use stored conversation data, without the Client's explicit action to turn it on.
04
Application Diagnostic Information
We retain diagnostic and performance data — such as error logs, latency metrics, and system health signals — for as long as reasonably necessary to monitor, maintain, troubleshoot, and improve the functionality and reliability of the Service. This information is used strictly for performance and functionality purposes. It is not used to build profiles of individual Guests, and it is not used for marketing.
05
How We Share Information
We do not sell, rent, or share Guest or Client data with third parties for marketing, advertising, or any other commercial purpose.
Operating the Service does require limited data to pass through the infrastructure that powers it — for example, message delivery through WhatsApp/Meta's platform or SMS carriers, and processing by the underlying AI models that generate the concierge's responses. These providers act strictly as service providers to Distinct Intelligence: they process data only as needed to deliver the Service, and we do not authorize them to use it for their own marketing purposes or any purpose unrelated to operating the Service.
We do not share data with data brokers, and we do not sell data, in any circumstance.
06
Data Retention
Retention periods depend on the type of information and its purpose:
- Guest conversation content — not retained by default; retained only if and for as long as a Client has opted in to conversation storage, per that Client's own configuration.
- Diagnostic information — retained only as long as reasonably necessary for performance, functionality, and troubleshooting purposes, then deleted or de-identified.
- Client configuration and account data — retained for the duration of the Client's use of the Service, and for a reasonable period afterward as needed for legal, security, or operational purposes.
07
Data Security
We use reasonable technical and organizational measures designed to protect information processed through the Service against unauthorized access, disclosure, alteration, or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
08
Your Rights
Depending on where you or your Guests are located, applicable law — such as the GDPR in the EU/UK or the CCPA in California — may provide rights to access, correct, delete, or restrict the use of personal data.
Guests should direct such requests to the property they corresponded with, as the Client controls its own guest data, including any opted-in analytics storage. Clients with questions about their own account data can contact us directly using the details below.
09
Children's Privacy
The Service is intended for use by adults communicating with hospitality businesses and is not directed at children. We do not knowingly collect personal information from children.
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Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will update the effective date above when we do.
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Contact Us
Questions about this policy or how Infinity Concierge handles data can be sent to erickr007@gmail.com.