Legal
SMS Terms & Conditions
Infinity Concierge is a guest-messaging program operated by Distinct Intelligence LLC on behalf of the hospitality property you're staying with. It's for hotel guests who want to reach their property directly by text — these terms describe how you opt in, what the messages are and what triggers them, and how to stop at any time.
01
How You Opt In
Infinity Concierge is a guest-initiated program. We do not send the first message. No property using Infinity Concierge will contact you by SMS or WhatsApp unless you contact them first — there is no cold outreach and no purchased contact list.
To opt in by SMS, text INFINITY to 619-500-2420 — the same call-to-action published at distinctintelligence.com/concierge. By sending that text, you agree to receive SMS messages from the property you're corresponding with, sent through the Infinity Concierge platform operated by Distinct Intelligence LLC; consent is not a condition of purchase. You will then receive a confirmation message similar to the following, disclosing the program name, message frequency, rates, and how to get help or stop:
"Infinity Concierge: You're opted in to messages from the Distinct Intelligence LLC concierge service. Msg freq varies. Msg&data rates may apply. Reply HELP for help, STOP to cancel."
From that point, the concierge service can respond to your messages for the remainder of your stay and any related correspondence.
02
How to Opt Out
You can cancel this SMS service at any time. Just text STOP to 619-500-2420 (or whichever number you've been messaging). After you send the message STOP, we will send you a message to confirm that you have been unsubscribed. After this, you will no longer receive messages from that property's program.
If you want to join again, just text INFINITY to 619-500-2420 again, and the program will restart.
03
What You'll Receive
These messages are generated by Infinity Concierge, an AI system that reads what you send and replies in the same conversation — nothing is scheduled or sent on a fixed calendar. You may receive responses to questions about your stay, reservation and booking confirmations, and local recommendations.
Within an active conversation, it can also follow up on its own: if a flight you've mentioned is delayed, or the weather changes plans you've already discussed, it may send a relevant update in that same thread — never as a new, unprompted conversation.
Example: You — "Is the pool heated?" Concierge — "Yes, it's heated year-round and open 7am–10pm."
Example: Concierge — "Your flight shows a 2-hour delay. Want me to move your 7pm dinner reservation to 9pm?"
04
Getting Help
If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or contact us directly at erickr007@gmail.com.
05
Rates, Frequency & Carriers
Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies depending on your conversation with the property — this is a guest-initiated, conversational program, not a scheduled or recurring broadcast. Carriers are not liable for delayed or undelivered messages. If you have questions about your text or data plan, it is best to contact your wireless provider.
06
Privacy
If you have any questions regarding privacy, please read our privacy policy: distinctintelligence.com/privacy
This program is used by independent hospitality properties to message their own guests. The property you're corresponding with is responsible for the content of its messages; Distinct Intelligence provides the underlying messaging infrastructure described in our Privacy Policy.